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Shipping, Holiday and Back-Order Policies

Shipping Policy
Place your in-stock order before 4:00 pm EST Monday through Friday, and your order will be rushed out the door that same day (except U.S. national holidays). As long as your item(s) are in stock, we guarantee the very best turn-around time in getting the order to your door. If for some reason we don’t get it out that day, we’ll make sure to contact you in the event of a stock outage or other delay.

QSTIX offers FREE SHIPPING on all orders over $100 (with the exception of Heavy and Oversized billiard related furniture, which you will be notified of shipping charges after your order is received). This offer is for ground service to the 48 contiguous United States using UPS, FedEx or USPS. We can only ship to APO/FPO addresses or P.O. Boxes using USPS as a shipping method.

Regular ground shipping within the 48 contiguous United States takes approximately 5 to 7 business days. Time in transit and scheduled delivery dates can be located at the UPS or FedEx web sites once you receive confirmation of shipment and a tracking number has been issued. Tracking your order from QSTIX is simple! We will email you a tracking number once your order has been shipped. To check on the status of your order go to UPS or FedEx and enter your tracking number or login to your QSTIX.com account. If you encounter any problems, please contact us.

Shipping charges for the 48 contiguous United States will be $9.95 for orders under $25.00, $11.95 for orders between $25.00 and $50.00, $13.95 for orders between $51.00 and $99.99. Shipping is automatically calculated by adding items to the shopping cart and proceeding with the check out.

International Shipping
QSTIX ships products all over the world, except to: Indonesia, Singapore, East Timor, Hong Kong, Austria and Malaysia. Please note that in some cases where we are not able to verify the billing address of the credit card, you will be asked to provide us with additional information. Be aware that you are responsible for any applicable duties and taxes imposed by your local government. Items shipped outside of the United States will be shipped via USPS Airmail and takes approximately 8 to 14 business days.

Shipping charges outside the 48 contiguous United States are flat rate based on the region order is shipped to. QSTIX.com will not be held responsible for items sent outside the U.S as there is no tracking information given for USPS packages. Some orders may require additional shipping charges in which case you will be notified, via email, before your order is processed. If you do not approve the additional charges, we will promptly refund any monies collected for that order. Please address any concerns you may have to our customer service agents located HERE.

Holiday Shipping
Qstix is a US based company and thus follows some US based holidays for closure including:

- New Years Day - January 1st
- X-Mas Day - December 25th
- Thanksgiving Day - 3rd Thursday in November

Orders will not be processed or shipped on the above holidays.

Back-Ordered Merchandise
Occasionally a customer will place an order through QSTIX, for a product which is currently not in stock. For these orders, we will notify the customer via email, providing an estimated shipping date when available from our suppliers. We make every effort in getting the items back in stock and shipped to our customers timely.

To maintain free shipping costs, if ANY item(s) ordered is on back-order, QSTIX may not ship until all items in that order are in stock. If you wish to pay additional shipping charges to have in stock items shipped separately, then please contact us for the additional charges. QSTIX will make every effort to send out the in stock items and will inform the customer if multiple shipments will be sent.

QSTIX.com only collects sales tax for orders delivered to the state of California. Customers placing orders from any other states or countries are responsible for all taxes and/or tariffs that their local governments may apply.