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Return, Refund and Order Cancellation Policies

Return Policy
We want you to be happy with your purchase from QSTIX. If for some reason you are unhappy let us know and we will make every effort to make it right.

You may return or exchange any new and unused product, excluding special order items. You may also return any new and unused product containing a manufacturer defect. Cues must be unchalked and in original condition to receive full refund or credit.

Used products will be evaluated as the appropriate manufacturer’s policy states.

Note: Warping once a cue is chalked is not considered a defect.

To process a return or exchange:
1. Please contact us. We will issue a UPS or DHL call tag upon hearing from you.
2. Pack your product(s) securely and in the appropriate packaging. Damage to products due to poor packaging can affect your refund.
3. Once we receive your product(s) at our warehouse and everything is complete, we will process a refund to your account (less a 10% merchandise restocking fee), within 2 business days. Please allow additional time for the credit of your return to show upon your credit card statement OR you can receive a store credit.
4. If your package is damaged due to the shipping company, please contact us within 24 hours. You will be instructed on the procedures to have the product returned to us. We will ensure that you receive proper replacement of the product.

Refund and Order Cancellation Policy
If your order was placed via credit card (i.e Discover, AMEX, MasterCard, Visa) and you request a refund for any items or cancel your entire order, a 10% processing and restocking fee will be deducted from the refunded amount.